Terms of service

KOSMOPET – TERMS OF SERVICE

Last Updated: 5/12/2025

OVERVIEW

Welcome to Kosmopet (“we”, “us”, “our”). Kosmopet operates this online store and website, including all information, tools, features, products, and services made available through it (the “Services”). Our store is hosted by Shopify, which enables us to sell our products and operate the Services.

These Terms of Service (“Terms”) outline your rights and responsibilities when accessing or using our Services.
By visiting our site or purchasing from us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least the age of majority in your region and that you consent to allow any minor dependents to use the Services under your supervision.

To make purchases, you may be required to provide accurate and complete information, including shipping, billing, and payment details. You are responsible for maintaining your account security and all activities carried out under your account.

SECTION 2 — OUR PRODUCTS

We make every effort to display our products accurately. However, product appearance may vary depending on your device, screen settings, and lighting.

We do not warrant that any product descriptions or representations will meet your expectations. All product details, pricing, and availability may change at any time without notice. We reserve the right to limit quantities or discontinue products.

SECTION 3 — ORDERS

When placing an order, you are making an offer to purchase. We reserve the right to accept or decline orders at our sole discretion. An order is only confirmed once payment is processed.

If we modify, reject, or cancel an order, we will attempt to notify you using the contact information provided at checkout.

Refunds and returns are handled according to our Refund Policy.

Purchases are for personal use only and not for resale or export.

SECTION 4 — PRICES AND BILLING

Prices may change without notice. The price applicable to your order will be the one displayed at checkout.

Unless stated otherwise, prices exclude taxes, duties, shipping, and handling.

You agree to provide complete and accurate payment details and authorize us to charge your chosen payment method. You confirm that you are authorized to use the payment method provided.

SECTION 5 — SHIPPING AND DELIVERY

Shipping times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control.

Risk of loss transfers to you once the package is handed over to the carrier.

SECTION 6 — INTELLECTUAL PROPERTY

All content on the Services—including trademarks, branding, text, graphics, product images, and layout—is owned by Kosmopet or its licensors and is protected by applicable laws.

You may not reproduce, distribute, modify, or exploit any content without our prior written permission.

“Kosmopet” names, logos, and product branding are trademarks of Kosmopet. Shopify and other third-party trademarks remain the property of their respective owners.

SECTION 7 — OPTIONAL TOOLS

We may provide access to third-party tools we do not monitor or control. You acknowledge that such tools are provided “as is” and “as available,” without warranties of any kind.

Your use of third-party tools is entirely at your own discretion and subject to their terms.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to third-party sites. We do not endorse or assume responsibility for any third-party content, accuracy, or policies.

Any interactions or purchases you make on third-party websites are strictly between you and the third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

This section must remain unchanged as required by Shopify’s legal framework.

Kosmopet is powered by Shopify. Shopify is not responsible for sales or transactions between you and Kosmopet. You hereby release Shopify from all claims relating to your purchases or use of the Services.

SECTION 10 — PRIVACY POLICY

Personal information is collected and processed according to our Privacy Policy and Shopify’s Privacy Policy.

Because the Services are hosted by Shopify, your information may be transferred internationally for processing. More details on how Shopify and our partners handle your data can be found in our Privacy Policy.

SECTION 11 — FEEDBACK

By submitting reviews, suggestions, or feedback (“Feedback”), you grant us a perpetual, royalty-free, worldwide license to use, publish, and modify such Feedback for any purpose.

You confirm that your Feedback does not violate the rights of any third party and does not contain harmful or unlawful content.

We may remove Feedback that violates these Terms or is otherwise inappropriate.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on the Services may contain errors or omissions. We reserve the right to correct such issues and to cancel affected orders without prior notice.

SECTION 13 — PROHIBITED USES

You agree not to use the Services for unlawful, fraudulent, harmful, or abusive purposes. Prohibited activities include, but are not limited to:

  • Violating laws or infringing on intellectual property

  • Uploading viruses or malicious code

  • Harassing or threatening individuals

  • Scraping, phishing, or spamming

  • Attempting to circumvent security features

We may suspend or terminate your access for any violation of these Terms.

SECTION 14 — TERMINATION

We may terminate your access to the Services at any time. You remain responsible for all charges incurred prior to termination.

Sections that naturally survive termination (e.g., Intellectual Property, Indemnification, Limitation of Liability) will remain in effect.

SECTION 15 — DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available,” without warranties of any kind, whether express or implied.

We do not guarantee uninterrupted, secure, or error-free operation of the Services.

Some jurisdictions do not allow warranty disclaimers; in such cases, limitations may not fully apply.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Kosmopet (including its owners, employees, contractors, partners, and affiliates) shall not be liable for indirect, incidental, punitive, or consequential damages, including lost profits, data loss, or replacement costs.

Your use of the Services is at your own risk.

SECTION 17 — INDEMNIFICATION

You agree to indemnify and defend Kosmopet, Shopify, and all affiliated parties from claims arising out of:

  1. Your breach of these Terms

  2. Your violation of any law or third-party rights

  3. Your use of the Services

We may assume control of the defense at your expense.

SECTION 18 — SEVERABILITY

If any part of these Terms is found unlawful or unenforceable, the remainder shall remain in full force.

SECTION 19 — WAIVER & ENTIRE AGREEMENT

Failure to enforce any right does not waive that right.
These Terms, together with our posted policies, form the entire agreement between you and Kosmopet.

SECTION 20 — ASSIGNMENT

You may not assign your rights under these Terms without our written consent. We may assign our rights at any time.

SECTION 21 — GOVERNING LAW

These Terms are governed by the laws and courts in the jurisdiction where Kosmopet is headquartered, which is:

2 Jones Street, Oudtshoorn, 6620, South Africa

SECTION 22 — HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 — CHANGES TO TERMS OF SERVICE

We may update these Terms at any time. Material changes will be communicated as required by law.
Your continued use of the Services constitutes acceptance of updated Terms.

SECTION 24 — CONTACT INFORMATION

For questions regarding these Terms, contact us:

Kosmopet
Email: kosmopet.kleinkaroo@gmail.com
Phone: 063 423 7251
Business Address: 2 Jones Street, Oudtshoorn, 6620